Last Updated: January 21, 2025

1. Introduction

Welcome to [Prime Time Travel and Tours] (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, booking services, and communication services including SMS and phone calls.

2. Information We Collect

2.1 Information You Provide
– Contact information (name, email address, phone number, mailing address)
– Booking information (travel dates, preferences, special requirements)
– Payment information (credit card details, billing address)
– Emergency contact information
– Communication preferences
– Any other information you choose to provide

2.2 Information Automatically Collected
– Device information (IP address, browser type, operating system)
– Usage data (pages visited, time spent on site, navigation patterns)
– Location data (with your consent)
– Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for:
– Processing and managing tour bookings
– Sending booking confirmations and updates
– Providing customer support
– Sending SMS notifications about tour updates and changes
– Making phone calls regarding your bookings or services
– Marketing communications (with your consent)
– Improving our services
– Legal compliance and safety purposes

4. SMS   Communications

By providing your mobile number, you consent to receive SMS messages regarding:
– Booking confirmations
– Tour updates and changes
– Emergency notifications
– Customer service communications
– Optional promotional messages (with separate consent)

You may opt out of SMS messages by replying “STOP” to any message or contacting us directly.

5. Information Sharing

We DO NOT share or sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:
– Encryption of sensitive data
– Regular security assessments
– Access controls
– Secure data storage
– Employee training on data protection

7. Your Rights

You have the right to:
– Access your personal information
– Correct inaccurate information
– Request deletion of your information
– Opt out of marketing communications
– Withdraw consent for SMS and calls
– Request data portability
– File a complaint with relevant authorities

8. Cookies and Tracking

We use cookies and similar technologies to:
– Improve website functionality
– Analyze usage patterns
– Remember your preferences
– Provide personalized content
– Enable third-party features

You can manage cookie preferences through your browser settings.

9. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through our website or direct communication.

10. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

Prime Time Travel and Tours
Email: riaz@primetimetravelnyc.com
Phone: 718-505-1800
Address: 292 N Central Avenue, Valley Stream NY 11580

13. Governing Law

This Privacy Policy is governed by  the laws of the US .