privacy Policy
Last Updated: January 21, 2025
1. Introduction
Welcome to Prime Time Travel and Tours (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, utilize, disclose, and safeguard your information when you use our website, booking services, and communication services including SMS and phone calls.
2. Information We Collect
2.1 Information You Provide
- Contact information (name, email address, phone number, mailing address)
- Booking information (travel dates, preferences, special requirements)
- Payment information (credit card details, billing address)
- Emergency contact information
- Communication preferences
- SMS opt-in consent and mobile phone numbers for SMS communication
- Any other information you choose to provide
2.2 Information Automatically Collected
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent on site, navigation patterns)
- Location data (with your consent)
- Cookies and similar tracking technologies
3. How We Collect, Use, and Share Your Information
We collect information directly from you when you submit forms, make bookings, or communicate with us. We use your information for:
- Processing and managing tour bookings
- Sending booking confirmations and updates
- Providing customer support
- Sending SMS notifications about tour updates and changes
- Making phone calls regarding your bookings or services
- Marketing communications (with your consent)
- Improving our services
- Legal compliance and safety purposes
4. SMS Communications & Opt-In Information Sharing
By providing your mobile number and checking the SMS consent box on our contact or booking form, you consent to receive SMS messages regarding:
Booking confirmations
Tour updates and changes
Emergency notifications
Customer service communications
SMS Opt-In Consent Language (as displayed on our website forms):
We DO NOT share or sell your personal information to third parties.
Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
You may opt out of SMS messages at any time by replying “STOP” to any message or by contacting us directly.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of sensitive data
- Regular security assessments
- Access controls
- Secure data storage
- Employee training on data protection
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent for SMS and calls
- Request data portability
- File a complaint with relevant authorities
7. Cookies and Tracking
We use cookies and similar technologies to:
- Improve website functionality
- Analyze usage patterns
- Remember your preferences
- Provide personalized content
- Enable third-party features
You can manage cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes through our website or direct communication.
9. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at:
- Prime Time Travel and Tours
- Email: riaz@primetimetravelnyc.com
- Phone: 718-505-1800
- Address: 292 N Central Avenue, Valley Stream NY 11580
10. Governing Law
This Privacy Policy is governed by the laws of the United States.
SMS TERMS & CONDITIONS
1. SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Prime Time Travel and Tours, you may receive messages related to the following:
- Booking confirmations and updates
- Appointment reminders
- Tour schedule changes and emergency notifications
- Follow-up messages regarding your travel arrangements
- Customer service communications
3. Message Frequency
Message frequency may vary. You may receive up to 10 SMS messages per week regarding your bookings, appointments, or account status. Frequency will depend on your booking activity and communication needs.
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. Prime Time Travel and Tours is not responsible for any charges imposed by your mobile carrier.
5. Opt-In Method
You may opt in to receive SMS messages from Prime Time Travel and Tours in the following ways:
- By submitting an online booking or contact form on our website and checking the SMS consent checkbox
- By providing your mobile number and verbal or written consent to a representative
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so:
- Reply “STOP” to any SMS message you receive from us
- Contact us directly at 718-505-1800 or riaz@primetimetravelnyc.com to request removal from our messaging list
Upon receipt of your opt-out request, we will send a final confirmation message and you will no longer receive SMS messages from Prime Time Travel and Tours.
7. Help
If you are experiencing any issues with our SMS communications, you can reply with the keyword HELP to any message. Alternatively, you can get help directly from us:
- Phone: 718-505-1800
- Email: riaz@primetimetravelnyc.com
- Address: 292 N Central Avenue, Valley Stream NY 11580
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or call us at 718-505-1800.
9. Contact Us
For questions about these SMS Terms & Conditions, contact:
- Prime Time Travel and Tours
- Phone: 718-505-1800
- Email: riaz@primetimetravelnyc.com
- Address: 292 N Central Avenue, Valley Stream NY 11580